Privacy Policy

shippinginfo.us (“we”, “us”, “our”) respects your privacy. This privacy notice explains how we collect, use, and protect your personal information when you use our website at shippinginfo.us (the “Services”).

1. What information do we collect?

Information you provide to us – If you contact us via email or our contact form, we collect your name, email address, and any message you send. If you sign up for an account (if we offer one in future), we may collect your email address and account details.

Information automatically collected – When you visit our website, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages visited, and timestamps. This helps us maintain security, analyse usage, and improve our Services.

Location data – If you allow your browser to share your location, we may use that to show nearby parcel points. You can disable location sharing in your browser settings at any time.

We do not collect sensitive personal data (e.g., health, race, political opinions).

2. How do we process your information?

We process your information to:

• Provide, operate, and improve our parcel pickup directory
• Respond to your enquiries or support requests
• Analyse usage trends and fix technical issues
• Comply with legal obligations (e.g., if required by law enforcement)

We never sell your personal information to third parties.

3. Legal bases for processing (UK GDPR)

Under UK data protection law, we must have a legal basis to process your personal data. We rely on:

• Legitimate interests – to run and improve our website, ensure security, and understand how visitors use our Services.
• Consent – where we ask for your permission (e.g., for optional cookies or location access). You can withdraw consent at any time.
• Legal obligation – where we need to comply with a legal or regulatory requirement.

4. When and with whom do we share your information?

We do not share your personal information except in the following limited circumstances:

• Service providers – we may use third-party analytics providers (e.g., Plausible, Fathom – self-hosted or privacy-friendly) that process anonymised or limited data. We ensure any provider complies with UK GDPR.
• Legal requirements – if required by law, court order, or government authority (e.g., ICO, police).
• Business transfers – if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and tracking technologies

We use essential cookies to keep the site working (e.g., to remember your preferences). We do not use advertising cookies or third‑party trackers for marketing. For analytics, we may use a privacy‑friendly, cookieless solution (e.g., self‑hosted Plausible) that does not collect personal data. You can disable non‑essential cookies via your browser settings.

6. International transfers

Our servers are located in the United Kingdom and the European Economic Area (EEA). We do not transfer your personal data outside the UK/EEA unless necessary for a specific service (e.g., using a provider with adequate safeguards like Standard Contractual Clauses). If you have any questions, please contact us.

7. How long do we keep your information?

We retain automatic usage logs for up to 30 days for security and troubleshooting. If you contact us via email, we keep your message for as long as necessary to resolve your query and then delete it. If you create an account (future feature), we will keep your data until you request deletion or your account becomes inactive for a reasonable period.

8. How do we keep your information safe?

We implement appropriate technical and organisational measures, including encryption (HTTPS), firewalls, and access controls. However, no internet transmission is 100% secure. You use our Services at your own risk, but we strive to protect your data.

9. Children’s privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it.

10. Your privacy rights under UK GDPR

You have the following rights regarding your personal information:

• Access – request a copy of the data we hold about you.
• Rectification – correct inaccurate or incomplete data.
• Erasure – ask us to delete your data (where no legal obligation to retain).
• Restriction – limit how we use your data.
• Data portability – receive your data in a structured, machine‑readable format.
• Object – object to processing based on legitimate interests.
• Withdraw consent – for any processing based on consent.

To exercise any of these rights, email us at legal@shippinginfo.us. We will respond within one month. You also have the right to lodge a complaint with the US Information Commissioner’s Office (ICO) at ico.org.uk.

11. Updates to this notice

We may update this privacy policy from time to time. The latest version will always be posted on this page with a new “Last updated” date. If we make material changes, we will notify you via a notice on the website.

12. How to contact us

If you have any questions about this privacy policy or your data, please contact us:

• Email: legal@shippinginfo.us
• Post: shippinginfo.us, Aldwych House

You can also use our contact form.